Both landlords and tenants have the responsibility of maintaining a rental property. But who’s responsible for what?

Prior to the tenant moving you (the landlord) should ensure the property is well-repaired and liveable.

During the tenancy most landlords are responsible for maintaining the rented premises to a reasonable state of repair. At all times tenants must take reasonable action to prevent any potential maintenance issues arising by keeping the premises clean and hygienic, for example: attending to spills immediately to prevent floor rot and to not invite pests or vermin, and often keeping the garden clean and tidy so pests aren’t attracted.

In most cases the landlord is responsible for all repairs to the building structure, including doors, windows, ceilings, roof, and similar. What is required will be laid out in the Tenancy Agreement and it’s vital both parties have read and understood what’s required from them. Most agencies (including us) have a 24-hour emergency contact as well as detailed info online.

All repair requests from your tenant need to be in writing. It’s then up to you (the landlord) to agree to carry out the repair/s within a reasonable time.

Obviously that chipped bit of render on the fence isn’t something you need to jump on. But something like broken air-con is. If you refuse your tenant may issue a Notice to Remedy Breach giving you seven days notice to carry out the repairs. If nothing develops, the tenant can then seek advice from the tribunal – who will make a decision on the request.
In all circumstances, your tenant is legally required to continue paying rent.